United breaks guitars

July 8, 2009 | 3 comments | permalink


We all get to do a Jarvis now, but few can pull it off like this. Lesson to service providers? Don’t piss off musicians.

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3 comments for this post.

  1. Comment from Doris Zwillak on July 10th, 2009 :

    Macht nur weiter so, der Blog lebt von der Vielfalt.

  2. Comment from Martin on July 10th, 2009 :

    I liked United’s response when they finally came to their senses (after 500,000 Facebook views) …they described the film as a “unique learning opportunity” and issued a statement via Twitter, which read: “This has struck a chord [with] us and we’ve contacted him directly to make it right.” They have also committed to using the film internally “to promote better customer service.”

  3. Comment from Richard Bailey on July 23rd, 2009 :

    This made it onto the Today Programme this morning - two weeks after you spotted the story.

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